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For Star Trek Online Account Recovery, click here.

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For Champions Online Account Recovery, click here.

Username & Password Recovery

To recover your username or password, type the full email address you used to sign in to your Perfect World Account. An email will be sent to you with a link to change your information.


If you are a gmail user that registered an account on PWE before March 4, 2013, please input your email address without any periods in the first half. For example, you should enter abe.lincoln@gmail.com as abelincoln@gmail.com If you registered after that date, simply enter in the email exactly as you have registered.

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For further assistance, please contact us at customerservice@perfectworld.com